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IMDb Reviews

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What is your customer experience with IMDb?

IMDb Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

IMDb reviews: 1.7 star rating from 101 customer reviews, 19% would recommend, overall consumer sentiment is mostly dissatisfied.

Key Takeaways for Future Customers

  • Expect limited live customer service; support is largely email/FAQ based.
  • Watch for unexpected billing on subscriptions and pro membership charges.
  • Many users request refunds for unauthorized charges and billing disputes.

Negative Feedback / Risk Areas

  • Frequent customer complaints about billing, refunds, and unauthorized charges.
  • Difficulty contacting support and resolving account, login, or credit edits.
  • Security and fraud concerns tied to unexpected charges and account access.

Positive Feedback

Users praise the huge database and easy access to film data and publicity benefits.

View full overview ›

Media from reviews

IMDb - Credit edit
IMDb - Credit edit - Image 2IMDb - Someone has my companies login and is changing the information on our page to...IMDb - Someone has my companies login and is changing the information on our... - Image 2IMDb - TonightIMDb - Tonight - Image 2IMDb - Trying to get the credits on my profile
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
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Anonymous
map-marker Bullhead City, Arizona

XThere was not contact

This is Peter Liapis. I started in Ghoulies back in the 80s.

You have a picture of Gary Hudson over my name. Please correct it!

User's recommendation: Forget trying ...they are ghosts and don't give a damn about you!

View full review
Clifford J Ofs
map-marker Atlanta, Georgia

Credit edit

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Contacted the company first

The reviewer tried to contact the company before posting this review.

IMDb - Credit edit
IMDb - Credit edit - Image 2

I have a movie credit and I need to get it on my new page. [PERSON_NAME] should be the name for The Dreamcatcher.

The name submitted is under an old account.

I dont even have access to [EMAIL_ADDRESS] account anymore on IMDb. It just needs to be changed.

Pros:
  • See your work being done
Cons:
  • See your work being done on a page u dont have anymore

Preferred solution: My credit from one page to another

User's recommendation: Dont *** with dumb production companies

View full review
Anonymous
map-marker Jersey City, New Jersey

Auto login to another site.

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AI Highlights
  • - IMDB auto-logged me in with my Amazon account without permission.
  • - I couldn't screenshot or deny the login before it happened, and I'm disgusted.

Went to IMDB to look up details on a movie, and a message appeared for just a few seconds announcing that if I chose to continue I'd automatically be logged in with my Amazon account. Before I could screenshot or click deny I was suddenly logged in with my name appearing of course as it's my Amazon account. Now IMDB knows who I am WITHOUT ME GIVING THEM *** PERMISSION.

I'm so disgusted.

View full review
Magdelyn Sxl
map-marker Las Vegas, Nevada

No Live Customer Service!

Contacted the company first

The reviewer tried to contact the company before posting this review.

Nearly impossible to find a way to contact IMDB, they keep routing you through their online "FAQ" despite needing real time assistance for unique problems and assistance.

View full review
Resolved
Sebastian v Zud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

Resolved: I need a necessary help in order to get...

Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user May 14, 2026

resolved problem. contact with pissed consumer.

Original review Apr 29, 2026

I have been using the IMDb website for many years, during which time I have been saving links to my favorite movies in folders created on my own computer. Everything went perfectly until today, when the IMDb webpage appeared completely blank, displaying options to either "refresh the page" oralternativelyindicating that the "maximum challenge attempts" had been exceeded.

I would greatly appreciate your prompt assistance so that I may continue to enjoy this wonderful website, which is so generously made available to us.

***.

View full review
Regina A Hpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

Contacted the company first

The reviewer tried to contact the company before posting this review.

I do not have an account with you all, and you all charged my card. I don't know who this was, but this is not okay. This is fraud, and I want my money.

Loss:
$149

Preferred solution: Full refund

View full review
Michael J Mui

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scared

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - I was scared and had no one to talk to.
  • - I couldn't go out to buy; I saw strange things and heard voices.
  • - I emailed you online and hope it's okay.

I was scared about my situation here. I had no one to talk about it.

My parents weren't at home. I saw strange things from my house. I wasn't able to go out to buy, so I thought of you. I heard strange voices and got scared.

I hear things that were abnormal.

Thanks. I got scared online, and about the emails I've sent, I hope now everything is going to be okay.

Loss:
$35000

Preferred solution: Don't know..maybe more drinks would be fine and tabbacc

View full review
Aiyonna Nzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

You have incorrect personal info listed on my dad, John Burke, Johnny Burke, Jonnie Burke

Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Apr 20, 2026

No help whatsoever. Everything listed under my Dad on IMDB is false.

His birthdate, where he was born, when he died. Totally unacceptable.

Original review Nov 12, 2025

I have yet to hear a response from anyone. The information on my dad is incorrect birth date, birth place and date died. I want to get this corrected.

User's recommendation: I cannot say until this gets corrected.

View full review
Ilirjan D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Attempting to contact a ghost, can you please help?

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - User seeks contact for Corwin Light-Williams (Elephant, 2003) and asks if the laptop game is real software or frame-animated; notes sparse credits.
Updated by user Jul 29, 2025

I have a very specific request for IMDb that no other service can provide for, but I have not received a letter back after many days. Poor service in my opinion

Original review Jul 26, 2025
Hello IMBd employee, I am trying to contact a crew member of the fairly obscure film Elephant (2003), but his contact information cannot be found anywhere online. I cannot afford an IMBd plus account to gain access to this info, and I really want to ask the person, Corwin Light-Williams, a few questions about his work in the film so that I can recover media which has been long-lost.
Corwin Williams is listed in the credits of the movie as the head of the video game design.

There is a short scene in the movie which depicts one of the characters playing a video game on his laptop, and I simply want to ask if that was actual software developed for the movie and is available somewhere, or just a frame-animation resembling a video game of the era. His limited acknowledgements on the web feature no more credentials other than being part of the production of Elephant, thus making it very difficult for me to contact this person.
I know that you owe me no favor, and I apologize for reaching out and begging for something that I have no right to. Please understand, however, that there is no other way for me to talk to Mr.

Williams because he is a very obscure film worker, as he is only listed to have been part of the additional crew for a single movie.
It would mean the world to me if you are willing to help. Thank you for going through this message.
View full review
Francie Dgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cancelled and you guys still withdrawing money, please cancel right away

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Contacted the company first

The reviewer tried to contact the company before posting this review.

I cancelled because of financial and physical issues. Why are you still withdrawing money?

I need my money to be refunded.

Thanks. Blessings.

View full review
Morgan W Abr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Someone has my companies login and is changing the information on our page to violent attacks on our CEO!

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Someone is editing our company's page with disturbing, inaccurate descriptions of CEO and actor; IMDb has no provision, so we may delete the page.
IMDb - Someone has my companies login and is changing the information on our page to...
IMDb - Someone has my companies login and is changing the information on our... - Image 2

Someone is actively changing my company's page information to disturbing and inaccurate descriptions of the CEO and actor for our company. IMDb has no provision for this, so now we may have to delete the page and start again with nothing!

Loss:
$500
Pros:
  • I havent seen much of any but the ui is great
Cons:
  • Almost everything ive seen

Preferred solution: I need to speak to the appropriate authorities to get this foul mouthed individual from changing more of our information… or a new account with the same credits, credentials and, ratings we had before!

User's recommendation: Don’t call! They condescendingly tell you there’s no reason for you to have done

View full review
Claire K Lmw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Difficulty with password & renewing account.

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Feb 02, 2025

I simply did not renew my account with IMDB. Apparently they do not value my participation in their business.

I really don’t need them. Nothing of value has ever come out of my association with them.

Original review Jan 03, 2025

Cannot communicate by phone. Trouble logging in. Difficulty with changing password.

Cons:
  • Cannot change password or login

Preferred solution: Renew my subscription

View full review
Alec Tsy

Stole my money… so obvious this is a scam and I will find you. My bank will take my funds away from you and I will report you to BBB

Contacted the company first

The reviewer tried to contact the company before posting this review.

You stole money from my account and I am about to report you. I have no account with you guys and I want my money back now.

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Carolyn T Tjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was charged for something I did not sign up for

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Daughter and friends tried to contact Justin Bieber and Roseanne Barr.
  • - I was charged $149 and want a refund immediately.

My daughter and her friends were trying to figure out how to get a hold of Justin Bieber and Roseanne Barr. They did not realize this would charge me, but I was charged $149. I need my money returned immediately.

Loss:
$150
Cons:
  • Let your children sign up and uses your saved credit card on your phone

Preferred solution: Full refund

View full review
Luberta Jlg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account login and billing issues. No response via email

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - IMDB won't contact me to reactivate Pro.
  • - I've messaged them multiple times; no response.
  • - I need IMDB to contact me; I am a paying member.

IMDB refuses to contact me to help me reactivate my Pro account. I have messaged them multiple times.

Can't get any communication through their website. Their phone number is their number but doesn't accept calls.

I need IMDB to contact me. I am a paying member.

View full review
Jaeli Jpg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Urgent remove 2024 Winner Best Film The Chocolate Club is false

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The Chocolate Club by Deborah Hadfield won Best Film at Monaco International Film Festival (Angel Film Award).

Filmmaker announced on IMDB her film The Chocolate Club by Deborah Hadfield Won Best film at the Monaco International Film Festival. (Angel Film Award) Our festival hasn't started yet??

Our Awards night December first opening is the 29 November. Best, Rosana Golden Festival Director

View full review

About

Related Companies

Amazon, Amazon Prime Video, Amazon Canada, Amazon UK, Amazon India

Summary

Imdb is a company that specializes in highlighting movie-related news and providing information from the film industry. The company was founded in 1990 and nowadays it is one of the biggest online sources of information in the movie sphere. Imdb is a subsidiary of the Amazon company. Imdb provides news about celebrities, movie-related events, various festivals etc. The company also offers different specials like online forum, free press-releases and message boards.

IMDb reviews and complaints

IMDb is ranked 463 out of 6897 in Media category

Area Served

USA

Payment Methods

VISA

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